Terms
Machrimore
Machrimore, Burnt Street, Wells-next-the-Sea, NR23 1HS
Telephone: 01328 626950
Last updated: June 2026
These Booking Terms and Conditions apply to direct bookings made with Machrimore for short-term holiday accommodation.
Machrimore offers the following accommodation:
- Mack’s Shack, a self-contained unit
- Twin Room, a separate short-term rental room
- Double Room, a separate short-term rental room
By making a booking, you agree to these terms.
1. The accommodation
The accommodation is provided for short-term holiday or visitor use only. A booking does not create a tenancy, lease, assured shorthold tenancy or any right to occupy the property beyond the agreed booking dates.
Guests must not use the accommodation as their main residence.
2. Contact details
Machrimore
Machrimore, Burnt Street
Wells-next-the-Sea
NR23 1HS
Telephone: 01328 626950
3. Bookings
A booking is not confirmed until we have accepted it and any required payment, deposit or booking confirmation has been received.
When making a booking, you must provide accurate information, including your name, contact details, stay dates, number of guests and the accommodation required.
You must be at least 18 years old to make a booking.
We reserve the right to refuse a booking at our reasonable discretion.
4. Prices and payment
The price of your stay will be confirmed at the time of booking.
Unless agreed otherwise, payment must be made by the date requested. If payment is not received on time, we may treat the booking as cancelled by you.
You are responsible for any bank charges, failed payment charges, chargeback costs or other costs caused by incorrect payment details or failed payment.
5. Check-in and check-out
Check-in is from 3pm and check-out is by 10am.
Guests must vacate the accommodation by the agreed check-out time. Late check-out may result in an additional charge if it causes delay, extra cleaning, inconvenience to incoming guests, or other loss.
6. Guest numbers
Only the number of guests agreed at the time of booking may stay at the accommodation.
You must not allow extra overnight guests without our prior agreement.
We may refuse entry or end the booking without refund if the number of guests exceeds the agreed number.
7. No pets
Pets are not permitted at Machrimore unless we have given express written agreement before arrival.
This applies to Mack’s Shack, the Twin Room, the Double Room, and any shared or outside areas.
If a guest brings a pet without our prior written agreement, we may refuse entry or end the booking without refund. We may also charge for any additional cleaning, damage, deodorising, disruption, or loss caused.
Assistance dogs will be considered in line with our legal obligations, but guests must contact us before booking so we can discuss suitability and any practical requirements.
8. No young children
Machrimore is not suitable for young children.
We do not accept bookings that include babies, toddlers or young children unless we have given express written agreement before booking.
This applies to Mack’s Shack, the Twin Room and the Double Room.
If a booking is made for guests including babies, toddlers or young children without our prior agreement, we may refuse entry or cancel the booking.
Guests are responsible for ensuring that the accommodation is suitable for everyone in their party before booking.
9. Cancellation by the guest for direct bookings
The following cancellation terms apply to direct bookings with Machrimore:
Guests can cancel at least 30 days before check-in for a full refund.
If cancelling between 7 and 30 days before check-in, the host will receive 50% for all nights.
If cancelled less than 7 days before check-in, the host will receive 100% for all nights.
If booked fewer than 30 days before check-in, guests can cancel within 48 hours of booking and at least 14 days before check-in for a full refund.
Any refund due will normally be returned using the original payment method, unless otherwise agreed.
10. Bookings made through third-party platforms
If you book through a third-party platform, such as an online travel agent or booking website, the cancellation policy, payment terms and service terms shown on that platform may apply.
Any queries about platform fees, platform refunds or platform account issues should be raised with the relevant platform.
11. Changes to bookings
If you wish to change your dates, accommodation type or guest numbers, please contact us as soon as possible.
Changes are subject to availability and our agreement. Additional charges may apply if the new booking is more expensive.
We are not obliged to accept changes, particularly where the request is made close to check-in.
12. Cancellation or changes by us
We may need to cancel or change a booking due to circumstances outside our reasonable control, including serious property damage, safety issues, utility failure, severe weather, legal restrictions, illness, emergency repairs, or other events that make the accommodation unavailable or unsuitable.
If we cancel your booking, we will refund the amount you have paid to us for the affected stay. We will not be responsible for other costs you incur, such as travel, replacement accommodation or loss of enjoyment, unless the law says otherwise.
13. Guest behaviour
Guests must:
- Treat the accommodation, property, neighbours and local area with respect
- Keep noise to a reasonable level
- Use the accommodation safely and responsibly
- Follow any house rules or arrival instructions provided
- Report any damage, breakage or problem as soon as possible
- Not use the accommodation for parties, events, illegal activity or commercial activity without our written agreement
- Not cause nuisance, disturbance or danger to others
We may end a stay immediately without refund if guests behave in an unsafe, illegal, abusive, disruptive or unreasonable way.
14. Damage, loss and extra cleaning
You are responsible for damage, breakages, missing items or excessive cleaning caused by you or your guests.
We understand that small accidents can happen, but you must tell us as soon as possible.
We may charge for reasonable repair, replacement, cleaning or call-out costs where damage, loss or excessive mess has been caused.
15. Smoking
Smoking is not permitted inside the accommodation.
This applies to Mack’s Shack, the Twin Room, the Double Room, and any shared indoor areas.
If smoking takes place inside, we may charge for cleaning, deodorising, damage or loss of future bookings caused by the smell or damage.
16. Parking and vehicles
Parking is available for one vehicle.
Vehicles and belongings are left at the guest’s own risk, except where loss or damage is caused by our negligence.
17. Personal belongings
Guests are responsible for their own belongings during their stay.
We are not responsible for loss, theft or damage to personal belongings unless caused by our negligence.
If you leave items behind, we will try to contact you where possible. You may be responsible for postage or collection costs.
18. Accessibility and special requirements
Please tell us before booking if you have any accessibility needs, mobility requirements, allergies or other special requirements that may affect your stay.
We will do our best to provide accurate information so you can decide whether the accommodation is suitable for you.
19. Wi-Fi and utilities
Wi-Fi is provided, it is offered for reasonable guest use. We cannot guarantee uninterrupted speed, service or availability.
Guests must not use the Wi-Fi for illegal activity, copyright infringement, abusive behaviour, or anything that may harm our systems or reputation.
Reasonable use of utilities is included unless stated otherwise. Guests must not waste utilities or use appliances irresponsibly.
20. Complaints and problems during your stay
If there is a problem with the accommodation, please tell us as soon as possible so we have the chance to put things right.
If you do not tell us during your stay, it may be harder for us to investigate or resolve the issue later.
21. Liability
We are responsible for providing the accommodation with reasonable care and skill.
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your legal rights.
We are not responsible for losses that are not reasonably foreseeable or for losses caused by your own actions, omissions or failure to follow instructions.
22. Events outside our control
We will not be responsible for failure or delay caused by events outside our reasonable control. This may include severe weather, fire, flood, utility failure, road closures, government restrictions, illness, emergency repairs, or other events beyond our control.
23. Data protection
We will use your personal information in accordance with our Privacy Policy.
24. Governing law
These terms are governed by the laws of England and Wales.
If a dispute cannot be resolved between us, it will be dealt with by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.
25. Entire agreement
These terms, together with your booking confirmation and any house rules or arrival instructions we provide, form the agreement between you and us for your stay.